Returns Policy

1. Returns Overview

Tambala Market facilitates returns and refunds between buyers and sellers. This policy outlines the process, requirements, and responsibilities for all parties involved.

2. Return Window and Eligibility

Return Time Limits

Eligible Items

Non-Returnable Items

3. How to Return an Item

4. Refunds and Payment

Refund Methods

Return Shipping Costs

Partial Refunds

Partial refunds may be issued when items are returned with:

• Missing parts or accessories
• Signs of use or wear beyond normal handling
• Damaged packaging (for collectibles or special items)
• Items returned late (after 2 days) but with valid exceptional circumstances

5. Exchanges

Exchange Process

1. Contact the seller to request an exchange
2. Confirm availability of desired item/size
3. Return original item following return process
4. Seller ships replacement item upon receiving return
5. Pay any price difference or receive refund for lower-priced item

Exchange Limitations

• Same product only (different size, color, or variant)
• Subject to stock availability
• Must be within return window
• Additional shipping costs may apply

6. Dispute Resolution

When Sellers Don't Respond

If a seller doesn't respond to your return request within 48 hours, or if you can't reach an agreement:

1. Contact Tambala Market customer support
2. Provide order details and evidence of the issue
3. Our team will investigate and mediate
4. We'll work toward a fair resolution for both parties

Escalation Process

Evidence Requirements

To support your dispute, please provide:

• Clear photos of the item and any defects
• Screenshots of product listing and descriptions
• Communication history with the seller
• Proof of delivery (tracking information)
• Any other relevant documentation

7. Seller Responsibilities

Required Actions

Return Address

Sellers must provide a clear return address and instructions including:

• Complete physical address for returns
• Contact person and phone number
• Preferred shipping method
• Any special packaging requirements

Inspection Period

Sellers have 3 business days from receiving a returned item to inspect it and process the refund. If no action is taken within this period, the refund will be automatically processed.

8. Buyer Responsibilities

Before Requesting a Return

• Check the item carefully upon delivery
• Test electronic items within the first few days
• Keep all original packaging and accessories
• Take photos if the item is damaged or not as described
• Contact the seller promptly with any issues

During the Return Process

• Package items carefully to prevent damage in transit
• Use tracked shipping services
• Keep shipping receipts and tracking numbers
• Communicate clearly and professionally with sellers
• Be patient during processing times

9. Special Circumstances

Damaged in Transit

If items are damaged during shipping, contact both the seller and Tambala Market support immediately. We'll work with the shipping provider to resolve the issue.

Wrong Item Sent

If you receive the wrong item, the seller is responsible for all return shipping costs and must send the correct item at no additional charge.

Seller Account Issues

If a seller's account is suspended or closed during a return process, Tambala Market will handle the return and refund process directly.

Holiday Returns

Items purchased during holiday periods (November-January) may have extended return windows. Check individual product listings for specific holiday return policies.

10. Need Help?