Contact

How can we help?

Choose the channel that matches your enquiry. Order and account issues are handled through support tickets so you can track every response.

Orders, returns, payments, and accounts

Sign in and create a support ticket for help tied to an order or account. Tickets keep the relevant details and conversation together and let you follow progress.

Create or view a ticket Browse the Help Centre

General and business enquiries

For partnerships, seller questions, media enquiries, or anything not connected to a specific order, email the Tambala Market team. Include a clear subject and the best way to reach you.

tambalamarket@gmail.com

We aim to respond within one business day.

Time-sensitive help

Call during support hours if an active delivery, payment, or safety concern needs prompt attention. Have your order number ready when the enquiry relates to a purchase.

+265 894 053 137

Report a safety or fraud concern

Do not send passwords, one-time codes, card details, or mobile-money PINs. Tambala Market support will never ask for them.

Before contacting us

For order enquiries, include the order number, a concise description, and relevant photographs. Avoid sending identity documents by ordinary email unless our team has provided a secure upload route.

Tambala Market is a product of 25 Points, a registered business in Malawi.